Why doesn’t WordPress provide a UK telephone number for support?

Trying to phone WordPress for support.

WordPress does not offer telephone support in the UK. If you have a WordPress.com site on a paid plan, you can only contact them through email or chat.

There’s a good reason for this: You will have to supply links and possibly files, and you can’t do that over the phone very easily.

However, it can be frustrating if you just need to speak to someone about an issue or if you have a free WordPress.com site or a self-hosted WordPress site.

Why doesn’t WordPress provide UK phone-based support?

There are over 800 million WordPress sites worldwide. and an estimate of over 1.3 million in the UK alone.

As WordPress.com sites are relatively cheap, and WordPress.org (self-hosted) sites are free, it is not commercially viable for WordPress to provide free telephone support.

How to get help with WordPress?

One of the amazing things about WordPress is its online community. If you want to do it yourself, there are many ways to get help with WordPress.

WordPress forums.

You can ask for help in the busy WordPress forums. Whatever your issue, you will find someone there willing to assist you by answering your questions.

WordPress tutorial sites.

Because WordPress is so popular, many websites list WordPress tutorials and how-to guides. Sites like WP Beginner are a good place to start.

Artificial Intelligence.

This is now a go-to for help with many WordPress-related problems. As AI can query seemingly endless information, you can often find help on apps like Chat GPT or Code WP.

WordPress support agencies.

There are also many WordPress support companies like us. You can opt out of paid WP support if you need something fixed quickly or the problem requires an expert.

DIY vs Paid WordPress support.

Whilst you can do many WordPress things yourself, you might find that paying someone to fix your WordPress site is a better option.

WordPress experts can often fix issues quicker than a DIY approach and ensure they are fixed correctly.

A WordPress problem that can sometimes take a non-technical person hours to research and fix can often be done in minutes by an experienced WordPress professional.

You also get the peace of mind that the job has been done correctly.

What can you do if you need phone support for your WordPress site in the UK?

You can call us on 01295 266644.

If your business relies on your WordPress site, we think it makes good sense to have a paid maintenance plan in place so there are experts you can call to fix any issues or keep your site up-to-date.

We offer ad-hoc WordPress fixes and rolling monthly retained WordPress support packages (no long contracts, etc).

David Foreman

David Foreman

Dave is the Managing Director at Toast and has been working with websites for over 25 years. He's a WordPress expert and has built 100s of WP sites. He now mainly works in improving organic SEO for clients.