Housing Association WordPress Support and Maintenance.
We provide hosting, support and maintenance for Housing Plus Group.
Our client.
Housing Plus Group is a leading provider of quality, affordable homes and care services that customers can trust. The Group includes Homes Plus, Care Plus, Property Plus, Severn Homes and County Town Homes.
We currently look after the group’s websites, providing design, development, updates, and on-demand technical support, directly to the Marketing and Communication team.
We’ve worked with our client for over eight years.
What we do.
Housing Plus Group is a large organisation (over 1,000 employees), and its websites are crucial marketing and customer support tools.
We provide the group with design and build services, hosting, and monthly retained WordPress support and maintenance.
Get started with support
Providing additional value through simple support.
The group websites have been built to enable the comms team to manage all the day-to-day content requirements.
The sites we’ve built for HPG are all bespoke and have been created to allow the team to manage the content without having to put in support tickets all the time.
This means that HPG’s support tiers with Toast are at the lower end of what you might expect from such a large organisation.
This delivers exceptional value for money for the group and means that we are only needed for additional development work or the occasional theme tweak.
Get support for your Groups' sitesKey site build and support features required for large group websites.
Bespoke WordPress.
Having a site built around your content requirements makes managing the site content quick and easy.
It reduces the need for site owners to open support tickets constantly.
User friendly.
Planning a website correctly from the get-go also reduces the need for developers to be involved in the day-to-day site work.
Keeping content management open and accessible is something that a lot of agencies don’t do, simply to increase client costs over time.
Support tickets.
A ticketing system with WordPress support is crucial for a large organisation.
Our client can open new tickets for the support team, monitor the progress of current tickets and view all the tickets and time taken.
Additional third-party suppliers, such as PR agencies, can also open and request work via tickets, with everything reportable and transparent.
Phone support.
Tickets are great, but sometimes, you just need to chat through something on the phone.
All our support clients can call us, we’re not limited to ticket-only support requests, and this too can be an important feature for larger operations.
A big team.
The larger your organisation, the less likely a one-person support operation will be able to serve your needs.
We have 16 staff at Toast, and all the key development team know our clients and their websites, which means there is always someone on hand to help out.
GDPR and data protection are also taken care of as none of our support work is outsourced; everything is done by own own in-house team.
Solid hosting.
We host a number of the group sites on a dedicated WordPress server with WP Engine.
We’re a WP Engine Agency partner, so we have a team from WP Engine that helps to create the perfect bespoke hosting solutions for the larger websites we support.
Our client has a dedicated server for their sites, Global Edge Security, backed by Cloudflare and everything is managed by us.
Our client’s IT teams also have direct access to the server control panels and WP Engine support teams.
Large businesses don’t need excessive WordPress maintenance fees.
We have a lot of larger clients on relatively modest support contracts.
As we work ‘by the minute’ and allow clients to top up their support time only if necessary, this helps to keep costs in check and ensures that our clients never pay for more support than they need.
Book a free callFAQs for larger website WordPress support and maintenance.
For larger websites, we usually suggest clients start on our SiteCare 120 plan, which is £120 +VAT per month and gets you 120 minutes of time per month.
The higher your support level, the quicker the service level agreement provides the support.
If you need a specific SLA, we can discuss it with you.
Yes, provided we have the details of everyone you have authorised to make requests, any of them can call to put in support requests.
If they have been previously authorised to submit requests on your behalf, they can also submit tickets.
No. Our team does all the work in-house. We take security and privacy very seriously, so all our staff have the correct contracts and are trained on GDPR and protecting our clients’ information.
Yes, if you have an older site on a legacy CMS or simply want to move away from a complex CMS like Joomla or Drupal, we can help.
This would be a project in its own right, but we do this type of work frequently.
We are a full-service agency, and you can use your support time for any of our in-house services. These include graphic design work, branding, copywriting, print design, WordPress development, SEO, and more.
One aspect of our support that makes it very different is that we are able to offer all these additional services; we’re not just WordPress developers.
If you have specific requirements for outsourcing WordPress support, we can discuss your requirements and mutually agree to any contracts that may need to be in place.
Examples of larger WordPress sites thatwe look after.
Travelodge.
We provide ongoing support and website maintenance for this corporate site that we built for Travelodge.
The Solid Wood Flooring Company.
Another site we rebuilt in WordPress for our client and now provide monthly support and maintenance as well as hosting.
SE Solicitors.
We provide hosting and WordPress support for this large solicitors practice.
Aurum.
Manging the site maintenance and WordPress support for this large financial business.
