WordPress Support Packages.

Everything you need to ensure your WordPress site is well looked after and performing as it should.

Our support packages are designed to be flexible to meet the needs of most sites.

See our plans     Get ad-hoc support

WordPress Support

Support & Maintenance packages for WordPress websites.

Call us on 01295 266644 to get started.

Whether you have a small blog or a large corporate site, we can provide monthly updates, support and reports to make sure your WordPress site is kept in tip-top condition.

Just want technical support?

We've noticed you're on mobile.

Our Support Plan table doesn't display well on mobile devices at the moment - check back on a desktop device or call us on 01295 266644 and we will talk you through the options. Thanks.


SiteCare 40

SiteCare 80

SiteCare 120

SiteCare 250

Need a bigger plan?

We also offer bespoke plans for larger, mission-critical websites. Contact us for info.
WordPress Core Updates
Updating the WordPress installation.
Once a month
Twice a month
We'll update your WordPress install to the most recent version and check for issues post-update. This will be set to run as per your plan.
Theme updates
Making sure your theme is running the most current version.
Once a month
Twice a month
The main theme that's in use on your site will also be updated in line with your plan options.
Plugin updates
Keeping your plugins up-to-date and secure.
Once a month
Twice a month
Your websites plugins will be updated in line with your plan and then checked by the team. If you have premium plugins installed, valid licences will be required for updates.
Support time per month*
The number of minutes you can use each month.
40 minutes
80 minutes
120 minutes
250 minutes
This is the amount of support time the plan allows for each month. We work in minutes, so if a task takes 11 minutes, we simply remove 11 minutes off your allocated time for the month. Please note that time does not carry over from month to month, but if we find you are not using your time, we'll notify you. If you run out of time in any one month, you can simply top-up your time if required.
Site Audit
An objective SEM Rush report on the health of your site, sent to you via email.
Optional +£5 per month
Optional +£5 per month
This optional extra is an independent health check of your website provided by SEM Rush. This audit highlights any new issues on your site that you can then use your support time to rectify.
Keyword Performance
Tracking your sites ranking.
Optional +£5 per month for 10 Keywords
Optional +£5 per month for 20 Keywords
20 Keywords, monthly report
40 Keywords, weekly report
If you invest in SEO, or are simply interested in tracking where you website ranks for certain keywords, we can track these for you and provide a report on where you are ranking for the keyword and which page of your site ranks.

Need help with SEO?

We offer bolt on SEO plans at discounted rates to support clients. Find out more.
Response time
How quickly we'll response to your request, office hours.
within 24 hours
within 12 hours
within 8 hours
within 4 hours
Whatever plan you are on, if your website goes down, we will get on it within one hour.
Fix time
Office hours.
Within 24 hours
Within 12 hours
Within 8 hours
Within 4 hours
Development/Creative work
Work on your site over and above fixing things.
All SiteCare plans allow for development and creative work. Your monthly minutes can be used for design work or theme development. Please note that all development work is scheduled into the studio - fix times do not apply to development requests.
Support Contact
How you can reach us.
Phone & Online
Phone & Online
Phone & Online
Phone & Online
Costs & Billing
£40/month (£480/year)
Plus any options
£80/month (£960/year)
Plus any options
£120/month (£1440/year)
£250/month (£3000/year)
Pay annually and save 10%: £432
Pay annually and save 10%: £864
Pay annually and save 10%: £1296
Pay annually and save 10%: £2700
*Time used to update WordPress, themes and plugins come out of this total.

Site Audits are automatic, objective audits of your site that highlight errors and areas for improvement.

Keyword performance enables you to track the performance of your site in the Search Engines - if you are investing in SEO, these reports can save you money.

Office hours. All support and response times are office hours only - 9am to 5:30pm Monday to Friday. If you need out-of-hours support, please call us.
All prices are EX VAT.
Tick icon

Uk-based support team

We all work out of the Toast studio in Oxfordshire. Just call us on 01295 266644. You can even pop in and say hello! All staff are full-time, we don't use freelancers.

Tick icon

Everything done in-house

All work is completed by our own team, we outsource nothing. You'll deal with the same team all the time who will all get to know you and your site.

Tick icon

Flexible plans

You can dial your plan up or down at anytime, top it up if you need more time or cancel it with one months notice. We don't tie our clients into complex contracts.

How it works.

We provide support via phone, email or support tickets.

Unlike many WordPress support services, all our team are based in our studio in the UK.

You can submit requests via email, our online ticket system or by giving us a call on 01295 266644.

Your support time is per-minute which means if a task takes us three minutes, we only record three minutes off your allocated time for the month.

This makes SiteCare great value for money and very efficient.

More services than most.

Whilst other WordPress maintenance providers only offer technical assistance, with Toast, you can use your support time across all the services we provide. These include:

  • SEO
  • Technical SEO
  • Design/Artwork
  • Copywriting/Editing
  • Marketing strategy/advice
  • Branding
  • Creative

As we’ll as providing WordPress support, Toast is a full-service creative and marketing agency, so you’ll get the benefits of having a team of 14 creative and marketing experts to call upon as-and-when needed.

Get SiteCare


No complex contracts.

Support is provided on a simple rolling monthly or annual basis.

If you are on a monthly plan and want to cancel the plan for any reason, just give us one calendar month’s notice.

Annual contracts are discounted and non-refundable, but you can cancel any time.

Which plan is right for you?

It’s best to start smaller and grow as you need it.

All our plans are flexible so they can grow as you need them to.

If you start on a smaller plan and then find you need more support, no problem! Just top-up your time as required.

If you’d like to switch your plan up or down at any time, just let us know and we’ll get it fixed up.


This is the best plan for small websites or blogs where you are just looking for your updates to be managed and have only 2-3 requests per month for additional support.


Similar to our basic plan, but comes with a little more time per month for clients who have more requests for assistance on a monthly basis.


More time and some additional SEO reports for your site – this plan suits SMEs with smaller ‘brochure style’ websites typically less than 100 pages of content.


This is our entry-level plan for larger business websites where you are actively working on your site on a weekly or daily basis.

Bespoke SiteCare

We look after larger corporate websites for clients including Westminster City Council, Adam Henson’s Cotswold Farm Park and Team GB.

If you are a larger business looking for a more bespoke support plan, just get in touch below.


Get started today

Team GB


The team at Toast respond to any site updates or problems quickly and efficiently, they consistently deliver great work and have worked across multiple websites and projects with us. The online support services are really useful for logging requests and the team is always friendly and helpful.

Simone Gill
Senior Marketing Manager

Do you just need ad-hoc support?

On top of the retained WordPress support packages, we also provide ad-hoc support for smaller sites.

If you think that you might only need a bit of help every other month, our ad-hoc support might be the best option for you.

We call this Toast Time and it works like this:

  • You pre-buy a number of hours of our time in bulk and get a reduced hourly rate.
  • Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
  • Once done, we simply take the time off of your total.

Toast time is charged by the minute, so you won’t be charged for a full hours work for a small tweak to your site (like with ad-hoc support). Everything is recorded and we can provide fully-itemised reports on what you’ve used and what you have left.

If you run out of time, you can simply top-up or switch to a retained plan if we think that would be better value for you.

Toast Time does not include any reporting on your site as standard, but you can use your Toast Time to request Site Audits, Keyword reports and use it against any of the services we provide – from artwork to web design.

Get Toast Time or Get a quick fix

Bespoke support.

For larger websites with more complex requirements.

If you manage a large corporate site, there’s a good chance that you need more of a tailored approach to your website support and maintenance.

We can create a bespoke WordPress support and maintenance plan that fits in with your needs and SLA requirements.

This can be a support-only arrangement or can include premium WordPress hosting so we look after everything for you.

Get bespoke WordPress support

Would you like to add hosting?

As well as supporting WordPress sites, we also offer specialist hosting.

Good hosting is crucial for your WordPress site if you want to rank in the search engines and convert visitors to customers.

Slow websites cause visitors to leave your site before they’ve even read anything. Speed equals sales, it’s that simple.

We offer a range of hosting plans to suit all sites.

Our hosting packages include:

  • Either a dedicated or shared environment for your website
  • Free SSL certificates
  • 30-day rolling backups with one-click restores
  • Create snapshot backups of your site in one click
  • Three site environments: Production, for the live site, Staging for testing and Development for coding work. Your site can be pushed or pulled between these environments (higher tier hosting only)

Hosting for your site depends on three main things.

  1. The size of your site
  2. The number of visitors your site gets
  3. Bandwidth (how much data your server transfers to visitors browsers each month)

If you’d like us to provide a proposal for your website, we can take a look at your WordPress install and advise on the best plan for you.

Please note that we do not provide hosting for email, we think that’s best left to the experts like Google Workspace or Office 365.

Need more information?

WordPress Support

Need more support?

If you think you’ll need more support for your site, we can put together a bespoke SiteCare package to meet your needs. Just give us a call on 01295 266644 and we can have a chat through your requirements.

Get Started with WordPress Support

Want to get started?

Just complete the form below – we’ll get in touch to get you signed-up. It only takes a few minutes and your site will be covered as soon as you sign up.

WordPress Support Questions


We know there are 100s of WordPress support companies out there, so if you have any questions, either contact us or give us a call for a chat. We cover everything WordPress – from your theme and plugins through to help with your hosting.


We’ve made our SiteCare plans as flexible as possible – here are some commonly asked questions and answers.

Does my time roll over each month?

No – time does not roll over if it is not used each month, we do, however, operate a common-sense policy for all SiteCare plans in regard to this. 

  • If you are not using your time, we will let you know
  • If you are over-using your time, you will need to either top up or upgrade your plan
  • If you don’t use your time for a few months and then need more in the following month, we’ll review your usage and may allow previously unused time to be recycled
  • Time can not be used in advance (you can’t use the time this month from next months time)
  • We always suggest a smaller plan to start with and then a review at three months to check you are on the best plan for your requirements
What can I use my time for?

We’re a full-service agency which means we offer a wide range of services in-house. You can use your SiteCare time for any of our services. From design or copywriting to SEO or web development.

How long does stuff take?

Different tasks take different amounts of time to complete, but where possible, we can provide an estimate before we do the task if you require it.

How is the time recorded?

We use Zendesk to create tickets for support requests. Our team will message you and record their time against each ticket. On your request, we are able to provide a full breakdown of all your requests and the time taken on each request.

How quickly are requests turned around?

Outline times are listed in the plan chart above, but we typically get things done on the same day.

Note that this is office-hours support, we do not provide out-of-hours support unless it’s an emergency, and subject to an out-of-hours agreement.

We strongly advise our clients not to make changes to their sites outside of office hours to avoid potential problems occurring in the evenings on the weekend.

Is hosting included in your plans?

No, and there is a good reason why. Some WordPress maintenance companies include hosting as part of their maintenance plans, all this means is that your website will end up being hosted on some cheap (and slow) service with 100s of other websites sharing the same server.

Do you provide hosting?

Yes, we can host your website. We host the majority of our sites with WP Engine and are a UK Agency Partner.

This starts at £30 ex VAT per month.

WP Engine


Do you provide email?

No, but we recommend either Google WorkSpace or Office365 for your email. For a few pounds per month per user, you get an enterprise-level email set up with lots of other benefits. We can help you set up or move your email to Google for a small one-off fee.

Do you provide domain registration/management?

No, you should be the owner of your domain and register it yourself. Never let a third party agency register a domain for you. It’s easy to do.

We do help clients with DNS management for their domains via Cloudflare.

What else does Toast do?

Toast is a full-service agency, so as well as looking after your website, we can help with hosting, SEO, design work, branding, print design, infographics, social media and any creative task you need!

We’re a 15-strong team of creatives that all work in the same studio, so everything is done in-house and many of our clients use us as a marketing and design partner.

What makes Toast different from other WordPress Maintenance companies?

As above – we provide a wide range of additional services.

  • If you need content writing or a bit of artwork changing, most other WP Support teams will tell you they don’t do that – we do!
  • We are also all based in one studio in Banbury, Oxfordshire – many other providers simple farm-out support requests to poorly paid off-shore freelancers. The 15-strong Toast team are fully employed full-time and part-time staff.
  • We’re also carbon neutral
Carbon neutral

Interested? Get in touch.

Complete the form below and we’ll be in touch.