WordPress Support Packages.
Everything you need to ensure your WordPress site is well looked after and performing as it should.
Our support packages are designed to be flexible to meet the needs of most sites.
See our plans Get ad-hoc support
Support & Maintenance packages for WordPress websites.
Whether you have a small blog or a large corporate site, we can provide monthly updates, support and reports to make sure your WordPress site is kept in tip-top condition.
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WordPress Core UpdatesUpdating the WordPress installation.
Theme updatesMaking sure your theme is running the most current version.
Plugin updatesKeeping your plugins up-to-date and secure.
Support time per month*The number of minutes you can use each month.
Site AuditAn objective report on the health of your site.
Keyword PerformanceTracking your sites ranking.
20 Keywords, monthly report
40 Keywords, weekly report
60 Keywords, weekly report
Backlink trackingWhat sites are linking to you and if they are safe backlinks.
Response timeHow quickly we'll response to your request, office hours.
Fix timeOffice hours.
Within 24 hours
Within 12 hours
Within 8 hours
Within 4 hours
Development/Creative workWork on your site over and above fixing things.
All SiteCare plans allow for development and creative work. Your monthly minutes can be used for design work or theme development. Please note that all development work is scheduled into the studio - fix times do not apply to development requests.
Costs & Billing
Pay annually and save 10%: £432
Pay annually and save 10%: £864
Pay annually and save 10%: £1296
Pay annually and save 10%: £2700
*Time used to update WordPress, themes and plugins come out of this total.
Site Audits are automatic, objective audits of your site that highlight errors and areas for improvement.
Keyword performance enable you to track the performance of your site in the Search Engines - if you are investing in SEO, these reports can save you money.
Office hours. All support and response times are office hours only - 9am to 5:30pm Monday to Friday. If you need out-of-hours support, please call us.
All prices are EX VAT.
How it works.
We provide support via phone, email or support tickets.
Unlike many WordPress support services, all our team are based in our studio in the UK.
You can submit requests via email, our online ticket system or by giving us a call on 01295 266644.
Your support time is per-minute which means if a task takes us three minutes, we only record three minutes off your allocated time for the month.
This makes SiteCare great value for money and very efficient.
More services than most.
Whilst other WordPress maintenance providers only offer technical assistance, with Toast, you can use your support time across all the services we provide. These include:
- Technical SEO
- Marketing strategy/advice
As we’ll as providing WordPress support, Toast is a full-service creative and marketing agency, so you’ll get the benefits of having a team of 14 creative and marketing experts to call upon as-and-when needed.
Do you just need ad-hoc support?
On top of the retained WordPress support packages, we also provide ad-hoc support for smaller sites.
If you think that you might only need a bit of help every other month, our ad-hoc support might be the best option for you.
We call this Toast Time and it works like this:
- You pre-buy a number of hours of our time in bulk and get a reduced hourly rate.
- Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
- Once done, we simply take the time off of your total.
Toast time is charged by the minute, so you won’t be charged for a full hours work for a small tweak to your site (like with ad-hoc support). Everything is recorded and we can provide fully-itemised reports on what you’ve used and what you have left.
If you run out of time, you can simply top-up or switch to a retained plan if we think that would be better value for you.
Toast Time does not include any reporting on your site as standard, but you can use your Toast Time to request Site Audits, Keyword reports and use it against any of the services we provide – from artwork to web design.
Get Toast Time or Get a quick fix
For larger websites with more complex requirements.
If you manage a large corporate site, there’s a good chance that you need more of a tailored approach to your website support and maintenance.
We can create a bespoke WordPress support and maintenance plan that fits in with your needs and SLA requirements.
This can be a support-only arrangement or can include premium WordPress hosting so we look after everything for you.
Get bespoke WordPress support
Need more information?
Need more support?
If you think you’ll need more support for your site, we can put together a bespoke SiteCare package to meet your needs. Just give us a call on 01295 266644 and we can have a chat through your requirements.
What to get started?
Just complete the form below – we’ll get in touch to get you signed-up. It only takes a few minutes and your site will be covered as soon as you sign up.
We know there are 100s of WordPress support companies out there, so if you have any questions, either contact us or give us a call for a chat. We cover everything WordPress – from your theme and plugins through to help with your hosting.
Interested? Get in touch.
Complete the form below and we’ll be in touch.