WordPress Support Packages.

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Everything you need to ensure your WordPress site is well looked after and performing as it should.

Our support packages are designed to be flexible to meet the needs of all sites.

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Support & Maintenance packages for WordPress websites.

Call us on 01295 266644 to get started.

Whether you have a small blog or a large corporate site, we can provide monthly updates, support and reports to make sure your WordPress site is kept in tip-top condition.

Build your own support plan

How it works.

Unlike some support teams who work per task or per request, we work per minute.

This means that if your support request only takes 11 minutes, we take only 11 minutes off your time for the month.

This makes our support more flexible and more value-for-money and when you add in the fact that you can use your time for any service we offer, it makes it a no-brainer.

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SiteCare 40


  • 40 minutes of support time.
  • Use your time for anything (design, development, fixes etc.)
  • WordPress & Plugin Updates included
  • Max 24-hour response time*
  • Actioned within 24 hours (subject to request scope)*
  • Monthly SEO & Audit Report**
  • Instant support for website outages*
More on SC40

SiteCare 80


  • 80 minutes of support time.
  • Use your time for anything (design, development, fixes etc.)
  • WordPress & Plugin Updates included
  • Max 12-hour response time*
  • Actioned within 12 hours (subject to request scope)*
  • Monthly SEO & Audit Report**
  • Instant support for website outages*
  • £40 discount on the first month!
More on SC80

SiteCare 120


  • 120 minutes of support time.
  • Use your time for anything (design, development, fixes etc.)
  • WordPress & Plugin Updates included
  • Max 8-hour response time*
  • Actioned within 8 hours (subject to request scope)*
  • Instant support for website outages*
  • Monthly SEO & Audit Report**
  • Free Access to our Premium plugins
  • £40 discount on the first month!
More on SC120

SiteCare Pro


  • 250+ minutes per month and above.
  • Flexible, scalable plans for larger clients
  • Use your time for anything (design, development, fixes etc.)
  • WordPress & Plugin Updates included
  • Max 4-hour response time*
  • Actioned within 4 hours (subject to request scope)*
  • Instant support for website outages*
  • Weekly SEO & Audit Report
  • Free Access to our Premium plugins
  • SEM Rush Dashboard Access
  • Advanced SEO support
  • Hosting discount
  • £40 discount on the first month!
More on SCPro

Time used to update WordPress, themes, and plugins come out of this total.
Site Audits are automatic, objective audits of your site that highlight errors and areas for improvement.
Keyword reports enable you to track your site’s performance in the Search Engines – if you are investing in SEO, these reports can save you money.
* Office hours. All support and response times are office hours only – 9 a.m. to 5:30 p.m., Monday to Friday.
All prices are EX VAT.
** Weekly SEO & Audit Report. You can opt into monthly or weekly reporting add-ons from £10/mo.
Premium plugin licences include Gravity Forms, Divi, ACF Pro, 301 Redirects Pro, Wilo Pro (SEO), and WPMU DEV Pro, approx $500/year if purchased.
No long contracts.Thirty-day rolling contract; cancel any time.
One-month free trial: No strings attached. Get a completely free one-month trial of our SiteCare 40 plan to give us a try. Terms here.

Do you need SEO with your support?

We also provide bolt-on SEO services for support clients to help their websites win more new business.

Our SEO packages work the same way as support: you buy a set amount of time per month, and then we deliver what your site needs.


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Get the right SEO for your site.

There’s no one-size-fits-all when it comes to SEO, so we’ll work with you to plan the best approach for your site. This may include technical optimisation, on-page SEO, content production and off-page SEO.

Everything we do is trackable and transparent – you’ll find our appoach a little different to other SEO services.

Just like our support, everything is delivered via our in-house team, and plans start from £240 ex VAT per month.

Charlotte Brown

Book a meeting to discuss what you need.

Our plans are flexible and can be tailored to your requirements.
Book a call with Charlotte, Head of Digital.

Book now

Uk-based support team.

We all work out of the Toast studio in Oxfordshire. Just call us on 01295 266644. You can even pop in and say hello! All staff are full-time, we don’t use freelancers.

Everything done in-house.

All work is completed by our own team, we outsource nothing. You’ll deal with the same team all the time who will all get to know you and your site.

Flexible plans.

You can dial your plan up or down at anytime, top it up if you need more time or cancel it with one months notice. We don’t tie our clients into complex contracts.


We’ve been working with WordPress for over 12 years and work on bespoke themes, off-the-shelf themes, page builders, WooCommerce and every kind of WordPress set up you can imagine!

WordPress agency.

We don’t just support sites, we design and build websites for a wide range of clients, creating optimised websites that win our clients new business.


We’re very upfront about whether we will be able to provide support for your website. If we can’t provide everything you need via our in-house team, we won’t take on the project.

Agency services.

Whislt many WP support ‘agencies’ are one-person-bands, we’re a team of 17 and can provide you with creative, UX, copywriting, development, branding, print design, SEO and content production all in-house. You can use your support time for any of our services!


Toast was established in 1997, and since then we’ve seen year-on-year growth to form a solid business that’s not going to leave you in the lurch. We’ve grown our business 100% via SEO, so we know a little about that too.

Ethical and Diverse.

50% of the digital team at Toast are women and our support team is headed-up by Charlotte. We’re also proud to offset our Carbon Footprint for the entire business. We’re also working towards B-Corp certification.

How it works.

We provide support via phone, email or support tickets.

Unlike many WordPress support services, all our team are based in our studio in the UK.

You can submit requests via email, our online ticket system or by giving us a call on 01295 266644.

Your support time is per-minute which means if a task takes us three minutes, we only record three minutes off your allocated time for the month.

This makes SiteCare great value for money and very efficient.

More services than most.

Whilst other WordPress maintenance providers only offer technical assistance, with Toast, you can use your support time across all the services we provide. These include:

  • SEO
  • Technical SEO
  • Design/Artwork
  • Copywriting/Editing
  • Marketing strategy/advice
  • Branding
  • Creative

As we’ll as providing WordPress support, Toast is a full-service creative and marketing agency, so you’ll get the benefits of having a team of 14 creative and marketing experts to call upon as-and-when needed.

Get SiteCare

No complex contracts.

Support is provided on a simple rolling monthly or annual basis.

If you are on a monthly plan and want to cancel the plan for any reason, just give us one calendar month’s notice.

Annual contracts are discounted and non-refundable, but you can cancel any time.

Get SiteCare

Which plan is right for you?

It’s best to start smaller and grow as you need it.

All our plans are flexible so they can grow as you need them to.

If you start on a smaller plan and then find you need more support, no problem! Just top-up your time as required.

If you’d like to switch your plan up or down at any time, just let us know and we’ll get it fixed up.


This is the best plan for small websites or blogs where you are just looking for your updates to be managed and have only 2-3 requests per month for additional support.


Similar to our basic plan, but comes with a little more time per month for clients who have more requests for assistance on a monthly basis.


More time and some additional SEO reports for your site – this plan suits SMEs with smaller ‘brochure style’ websites typically less than 100 pages of content.


This is our entry-level plan for larger business websites where you are actively working on your site on a weekly or daily basis.

Bespoke SiteCare

We look after larger corporate websites for clients including Westminster City Council, Adam Henson’s Cotswold Farm Park and Team GB.

If you are a larger business looking for a more bespoke support plan, just get in touch below.

Get SiteCare

Do you just need ad-hoc support?

On top of the retained WordPress support packages, we also provide ad-hoc support for smaller sites.

If you think that you might only need a bit of help every other month, our ad-hoc support might be the best option for you.

We call this Toast Time and it works like this:

  • You pre-buy a number of hours of our time in bulk and get a reduced hourly rate.
  • Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
  • Once done, we simply take the time off of your total.

Toast time is charged by the minute, so you won’t be charged for a full hours work for a small tweak to your site (like with ad-hoc support). Everything is recorded and we can provide fully-itemised reports on what you’ve used and what you have left.

If you run out of time, you can simply top-up or switch to a retained plan if we think that would be better value for you.

Toast Time does not include any reporting on your site as standard, but you can use your Toast Time to request Site Audits, Keyword reports and use it against any of the services we provide – from artwork to web design.

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Bespoke support.

For larger websites with more complex requirements.

If you manage a large corporate site, there’s a good chance that you need more of a tailored approach to your website support and maintenance.

We can create a bespoke WordPress support and maintenance plan that fits in with your needs and SLA requirements.

This can be a support-only arrangement or can include premium WordPress hosting so we look after everything for you.

Get SiteCare Pro

Would you like to add hosting?

As well as supporting WordPress sites, we also offer specialist hosting.

Good hosting is crucial for your WordPress site if you want to rank in the search engines and convert visitors to customers.

Slow websites cause visitors to leave your site before they’ve even read anything. Speed equals sales, it’s that simple.

We offer a range of hosting plans to suit all sites.

Our hosting packages include:

  • Either a dedicated or shared environment for your website
  • Free SSL certificates
  • 30-day rolling backups with one-click restores
  • Create snapshot backups of your site in one click
  • Three site environments: Production, for the live site, Staging for testing and Development for coding work. Your site can be pushed or pulled between these environments (higher tier hosting only)

Hosting for your site depends on three main things.

  1. The size of your site
  2. The number of visitors your site gets
  3. Bandwidth (how much data your server transfers to visitors browsers each month)

If you’d like us to provide a proposal for your website, we can take a look at your WordPress install and advise on the best plan for you.

Please note that we do not provide hosting for email, we think that’s best left to the experts like Google Workspace or Office 365.

Get SiteCare Pro


We’ve made our SiteCare plans as flexible as possible – here are some commonly asked questions and answers.

Does my time roll over each month?

No – time does not roll over if it is not used each month, we do, however, operate a common-sense policy for all SiteCare plans in regard to this.

  • If you are over-using your time, you will need to either top up or upgrade your plan
  • If you don’t use your time for a few months and then need more in the following month, we’ll review your usage and may allow previously unused time to be recycled
  • Time can not be used in advance (you can’t use the time this month from next months time)
  • We always suggest a smaller plan to start with and then you can review at three months to check you are on the best plan for your requirements

What can I use my time for?

We’re a full-service agency, which means we offer a wide range of in-house services. You can use your SiteCare time for any of our services. From design or copywriting to SEO or web development:

  • CSS, JS, HTML and PHP work
  • Plugin work
  • On-page SEO
  • Technical SEO
  • Theme development
  • Copy & content (adding/editing content)
  • Graphic design/UX
  • Web design
  • Strategy & Planning

How long does stuff take?

Different tasks take different amounts of time to complete, but where possible, we can provide an estimate before we do the task if you require it.

How is the time recorded?

We use Zendesk to create tickets for support requests. Our team will message you and record their time against each ticket. On your request, we are able to provide a full breakdown of all your requests and the time taken on each request.

How quickly are requests turned around?

Outline times are listed in the plan chart above, but we typically get things done on the same day.

Note that this is office-hours support, we do not provide out-of-hours support unless it’s an emergency, and subject to an out-of-hours agreement.

We strongly advise our clients not to make changes to their sites outside of office hours to avoid potential problems occurring in the evenings on the weekend.

Is hosting included?

No, and there is a good reason why. Some WordPress maintenance companies include hosting as part of their maintenance plans, all this means is that your website will end up being hosted on some cheap (and slow) service with 100s of other websites sharing the same server.

Do you provide hosting?

Yes, we can host your website. We host the majority of our sites with WP Engine and are a UK Agency Partner.

Do you provide email?

No, but we recommend either Google WorkSpace or Office365 for your email. For a few pounds per month per user, you get an enterprise-level email set up with lots of other benefits. We can help you set up or move your email to Google for a small one-off fee.

Do you provide domain registration/management?

No, you should be the owner of your domain and register it yourself. Never let a third party agency register a domain for you. It’s easy to do.

We do help clients with DNS management for their domains via Cloudflare.

What else does Toast do?

Toast is a full-service agency, so as well as looking after your website, we can help with hosting, SEO, design work, branding, print design, infographics, social media and any creative task you need!

We’re a 15-strong team of creatives that all work in the same studio, so everything is done in-house and many of our clients use us as a marketing and design partner.

What makes Toast different from other WordPress Maintenance companies?

As above – we provide a wide range of additional services.

  • If you need content writing or a bit of artwork changing, most other WP Support teams will tell you they don’t do that – we do!
  • We are also all based in one studio in Banbury, Oxfordshire – many other providers simply farm-out support requests to poorly paid off-shore freelancers. The 15-strong Toast team are fully employed full-time and part-time staff.
  • We’re also carbon neutral

How do I get started?

Just call us on 01295 266644 or complete this form and we’ll get in touch.

The initial steps will be a quick review of your site (free of charge) and then we can advise how we can best help.

Get started

We’re serious.

As members of the Design Business Association, we operate to a set of guidelines to ensure the work we do for our clients makes a positive difference.