WordPress Support Packages.

Everything you need to ensure your WordPress site is well looked after and performing as it should.

Our support packages are designed to be flexible to meet the needs of most sites.

See our plans     Get ad-hoc support

WordPress Support

Support & Maintenance packages for WordPress websites.

Whether you have a small blog or a large corporate site, we can provide monthly updates, support and reports to make sure your WordPress site is kept in tip-top condition.

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Packages

SiteCare 40

SiteCare 80

SiteCare 120

SiteCare 250

WordPress Core Updates
Updating the WordPress installation.
Monthly
Bi-weekly
Weekly
Weekly
Theme updates
Making sure your theme is running the most current version.
Monthly
Bi-weekly
Weekly
Weekly
Plugin updates
Keeping your plugins up-to-date and secure.
Monthly
Bi-weekly
Weekly
Weekly
Support time per month*
The number of minutes you can use each month.
40 minutes
80 minutes
120 minutes
250 minutes
Site Audit
An objective report on the health ofo your site.
Monthly
Monthly
Weekly
Weekly
Keyword Performance
Tracking your sites ranking.
20 Keywords, monthly report
40 Keywords, weekly report
60 Keywords, weekly report
Response time
How quickly we'll response to your request, office hours.
12 hours
8 hours
4 hours
3 hours
Fix time
Office hours.
Within 24 hours
Within 12 hours
Within 8 hours
Within 4 hours
Development/Creative work
Work on your site over and above fixing things.
All SiteCare plans allow for development and creative work. Your monthly minutes can be used for design work or theme development. Please note that all development work is scheduled into the studio - fix times do not apply to development requests.
Support Contact
How you can reach us.
Phone & Online
Phone & Online
Phone & Online
Phone & Online
Costs & Billing
£480 per year
£80/month (£960/year)
£120/month (£1440/year)
£250/month (£3000/year)
Discounts
N/A
Pay annually and save 10%: £864
Pay annually and save 10%: £1296
Pay annually and save 10%: £2700
Notes
*Time used to update WordPress, themes and plugins come out of this total.
SiteCare 40 is only available on yearly plans, paid for upfront.
Site Audits are automatic, objective audits of your site that highlight errors and areas for improvement.
Keyword performance enable you to track the performance of your site in the Search Engines - if you are investing in SEO, these reports can save you money.
Office hours. All support and response times are office hours only - 9am to 5:30pm Monday to Friday. If you need out-of-hours support, please call us.
All prices are EX VAT.

Do you just need ad-hoc support?

On top of the retained WordPress support packages, we also provide ad-hoc support for smaller sites.

If you think that you might only need a bit of help every other month, our ad-hoc support might be the best option for you.

We call this Toast Time and it works like this:

  • You pre-buy a number of hours of our time (the more you buy, the cheaper it gets).
  • Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
  • Once done, we simply take the time off of your total.

Toast time is charged in 15-minute blocks, so you won’t be charged for a full hours work for a small tweak to your site. Everything is recorded and we can provide fully-itemised reports on what you’ve used and what you have left.

If you run out of time, you can simply top-up or switch to a retained plan if we think that would be better value for you.

Toast Time does not include any reporting on your site as standard, but you can use your Toast Time to request Site Audits, Keyword reports and use it against any of the services we provide – from artwork to web design.

Get Toast Time

Need more information?

WordPress Support

Need more support?

If you think you’ll need more support for your site, we can put together a bespoke SiteCare package to meet your needs. Just give us a call on 01295 266644 and we can have a chat through your requirements.

Get Started with WordPress Support

What to get started?

Just complete the form below – we’ll get in touch to get you signed-up. It only takes a few minutes and your site will be covered as soon as you sign up.

WordPress Support Questions

Questions?

We know there are 100s of WordPress support companies out there, so if you have any questions, either contact us or give us a call for a chat. We cover everything WordPress – from your theme and plugins through to help with your hosting.

Interested? Get in touch.

Complete the form below and we’ll be in touch.


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