We’ll review your current site, its’ theme and plugins to check that everything is as it should be.
Once we’ve had a look at your site and a quick chat about your requirements, we’ll suggest what we think is the best option for you.
There’s a small amount of admin and set-up to sort – then you’re covered. You can then talk to us about any issues or work on your site by phone, email or support ticket.
No. We need to take a look at your site before you can sign up to Toast Support. We do this for a lot of reasons, but the main one is that we need to be sure that we can provide support for your site.
Not all WordPress sites are equal, so we need to suggest the best support plan for your site. If we can’t help you, we’ll tell you.
Toast is a digital agency. This means that our support services cover far more than just the occasional update or tweak.
As a Toast support client, you’ll be able to tap into all our services as part of your support contract.
You can use your time to:
For many of our clients, the time provided in our support plans covers their requirements on a monthly basis.
However, if you find that you need to extend your support in a particular month, you can use Toast Time.
Toast Time allows you to purchase a set number of hours work and then use this time as-and-when required.
Toast Time works in 15-minute blocks. So swapping out a logo on your site might take one block, but you could also have a two-hour conference call with our strategy team to plan something new for your site (8 blocks).
Toast Time is billed in advance and time is recorded against it as and when you make additional requests.
It’s a very flexible way of topping-up your support contract should you need to.
Just like our support packages, you can use Toast Time across all our agency services, whenever you need it.