Toast Time does away with the standard hourly charging structure that most support agencies use.
If you need extra support, over-and-above your support contract, you’d usually expect to be quoted per hour, even for the smallest of jobs.
We don’t think this represents value for money.
Toast Time is pre-bought blocks of our time that you can then use for smaller jobs.
What makes it different is that we work in blocks of 15 minutes rather than in blocks of one hour.
This means that small tweaks on your site that only take us 15 minutes, will only cost you fifteen minutes.
You can buy Toast time in four-hour chunks.
It’s bought in advance, and there’s one invoice (saving accounting and admin time).
When you put in a support request that’s over and above your support contract time, the work is completed and your available Toast Time reduced accordingly in 15-minute blocks of time.
If you need some work doing on your site, you can buy Toast Time on this site and top it up at any time.
It’s usually best to have a quick conversation about your requirements so we can suggest the best way of getting the job done for you, but Toast Time is a flexible way of working with us.
Because Toast Time is paid for in advance, there’s one invoice; that’s less admin and accountancy time.
Working in 15-minute blocks gives you a lot of flexibility and you avoid paying too much for small tasks.
It also means that when you put a call in, you’ve already on our systems, so we can get your job done without delay.
That’s why our clients love Toast Time.
The more you buy upfront, the less it costs.
Ok, so there’s no discount on the hourly rate, but you still benefit from the minimum charge period of 15 minutes rather than an hour.
Save £5 per hour when buying 4–8 hours. Perfect for when you’re not sure exactly how much time you’ll use. Remember you can top-up at any time.
This is generally the most popular option for Toast time – remember that it lasts for 12 months, so 15 hours would give you just over 1 hour a month.
Twenty hours is the maximum you can purchase on Toast time. If you need more for one or two larger jobs, you’d be better off if we quote you a fixed cost.