WordPress Support Packages.
See the plansWhich plan is right for you?
We offer three flexible plans designed to meet the needs of most WordPress site owners, from occasional users to businesses running multiple sites.
SiteCare 60
For Peace of Mind and Light Use
£60/month
- 60 minutes of support per month
- WordPress & plugin updates included
- Acknowledged within 24 hours*
- Work typically started within 24 hours*
- Instant support for outages during office hours
- £30 off your first month
SiteCare 120
For Growing Businesses Websites
£120/month
- 120 minutes of support per month
- WordPress & plugin updates included
- Acknowledged within 12 hours*
- Work typically started within 12 hours*
- Instant support for outages during office hours
- Free access to our premium plugins
- £60 off your first month
- £35 off the first month of hosting
SiteCare 240+
For Mission-Critical websites
£240+/month
- 240+ minutes of support per month
- WordPress & plugin updates included
- Acknowledged within 8 hours*
- Work typically started within 8 hours*
- Free access to our premium plugins
- Ideal for multiple sites or high-frequency support
- £120 off your first month
- £35 off the first month of hosting
- £100 off your first SEO project or retainer
Sitecare Add-ons (per site)
- Monthly Site Audit & Keyword Report: £10/mo
- 24/7 Uptime Monitoring: £20/mo
- Additional site(s) WordPress & plugin updates: £20/mo
- Support time top-up from £30+ PAYG
How it works
- We work by the minute – if a job takes 7 mins, you use 7 mins.
- Support is reactive, not proactive (we don’t manage your site, we support it).
- Use your time for any of our in-house services.
- No rollover: time resets each month (make sure you use it).
- Development turnaround: 3–5 working days (expedited options available).
- You can top up your plan any time (30-minute minimum).
Here’s what SiteCare customers think
“I had a good feeling about using Toast from their website and initial consultantion call. Since using them for a few weeks I can say they are excellent. Their communication is comprehensive but not over-technical with clear recommendations. They are also quick and the most transparent logging of time I’ve ever seen in dealing with IT people/developers. Everyone I’ve dealt with has been great but a special to mention to Charlotte who’s done a lot for the site in a super-efficient way. Very happy customer. Thanks!”
Marc Blake-Will, All Write On The Night
Need more minutes?
You can top up your plan at any time in 30-minute increments — giving you complete flexibility without having to upgrade to a higher tier. Great if you’re not quite ready for the next plan up, but need a little more time.
Buy top-up time onlineWhich plan should I choose?
SiteCare 60 – For Peace of Mind and Light Use
Perfect for personal projects, side hustles, or small business websites that need basic maintenance and the occasional tweak. A simple way to keep your site in good shape without overcommitting.
SiteCare 120 – For Growing Businesses That Rely on Their Website
Ideal for small to medium-sized businesses that update their site regularly or need dependable, fast support. This is our most popular plan — flexible, reliable, and great value.
SiteCare 240+ – For High-Traffic or Mission-Critical Websites
Best suited for larger organisations or businesses where the website plays a key operational role. Includes faster turnaround and more time each month — ideal when quick response and consistent support really matter.
Get startedDo you just need ad-hoc support?
Our “Toast Time” ad-hoc support lets you pre-pay for time or buy as and when you need it. No contract, no commitment. Ideal for light-touch users.
Time is valid for one year from the date of purchase. Time is deducted per task and just like with our Sitecare, we work by the minute, if a job takes 7 mins, you use 7 mins.
Buy support time as you need itWould you like to add hosting?
We offer specialist WordPress hosting: fast, secure, and flexible. Includes:
- Free SSL
- Daily backups + one-click restore
- Staging & dev environments (on higher tiers)
We don’t host email, but we can help you set up Google Workspace** or basic webmail**.
Book a meeting to discuss what you need.
Our plans are flexible and can be tailored to your requirements.
Book a call with Charlotte, Head of Digital.
Accreditations.
We mean business.
The DBA is a renowned UK organisation, setting high standards in design and business. Membership is a badge of quality, indicating commitment to delivering top-notch design solutions grounded in solid business principles.
Our DBA membership signifies a dedication to impactful design. This focus on effectiveness underscores the DBA’s philosophy that design drives business success.
Engaging a DBA member agency ensures your design needs are met by professionals adept at integrating design with business strategy.
You’re in good company.
We’re accredited by The Good Business Charter.
The Good Business Charter is an accreditation that organisations of all sizes in the UK can apply for in recognition of responsible business practices.
Accredited organisations include FTSE100 companies, partnerships, local authorities, universities, SMEs, charities and sole traders.
An organisation must meet all 10 commitments to receive GBC Accreditation.
Partnerships.
SEM Rush Agency Partner.
We use SEM Rush for top-of-class site audits, keyword research and more.
Check it out
WP Engine Agency Partner
We host many clients’ sites on this fantastic WP hosting platform for serious website performance.
See us on WPEUk-based support team.
All support is handled by our in-house team based in Banbury, Oxfordshire. Just call us on 01295 266644. All staff are full-time; we don’t use freelancers.
Everything done in-house.
All work is completed by our own team; we never outsource. You’ll deal with the same team every time.
Flexible plans.
Scale your plan up/down. Cancel with 30 days’ notice. We don’t tie our clients into complex contracts.
Experienced.
17+ years working with every WordPress setup imaginable!
WordPress agency.
We also design, build and host WordPress sites, not just support them.
Trust.
If we can’t help, we’ll tell you upfront. If we can’t provide everything you need via our in-house team, we won’t take on the project.
Agency services.
Support time can be used across our full-service team. We’re a team of 16 and can provide you with creative, UX, copywriting, development, branding, print design, SEO and content production all in-house.
Reliable.
Founded in 1997, we’re established, experienced, and reliable. We’ve grown our business 100% via SEO, so we know a little about that too.
Ethical and Diverse.
50% of the digital team at Toast are women, and our support team is headed up by Charlotte.
Do you need SEO with your support?
We offer bolt-on SEO retainers from £370/month. Everything is tailored and delivered in-house:
- On-page & technical SEO
- Keyword research & tracking
- Content support
- Monthly reporting
No complex contracts.
There is a minimum three-month contract. After that, support is then billed monthly – simple!
You can cancel anytime after the initial period with 30 days’ notice.
If you prefer, we offer annual contracts with a discount — but please note these are non-refundable if cancelled early. We’ll always help you choose the most cost-effective option for your needs.
Get SiteCareFAQs.
We’ve made our SiteCare plans as flexible as possible – here are some commonly asked questions and answers.
Does my time roll over each month?
No – time does not roll over if it is not used each month, we do, however, operate a common-sense policy for all SiteCare plans in regard to this.
- If you are over-using your time, you will need to either top up or upgrade your plan
- If you don’t use your time for a few months and then need more in the following month, we’ll review your usage and may allow previously unused time to be recycled
- Time can not be used in advance (you can’t use the time this month from next months time)
- We always suggest a smaller plan to start with and then you can review at three months to check you are on the best plan for your requirements
What can I use my time for?
We’re a full-service agency, which means we offer a wide range of in-house services. You can use your SiteCare time for any of our services. From design or copywriting to SEO or web development:
- CSS, JS, HTML and PHP work
- Plugin work
- On-page SEO
- Technical SEO
- Theme development
- Copy & content (adding/editing content)
- Graphic design/UX
- Web design
- Strategy & Planning
What are your response times?
Depends on your plan (24/12/8 hours). Mission-critical issues (like 500 errors or site outages) are prioritised immediately during office hours. General development requests are usually turned around in 3–5 working days. Need something faster? Ask us about expedited support.
How is time charged and recorded?
We log every minute we spend using Zendesk. You’re only charged for the time we actually use, and we can provide a full breakdown on request.
Do you offer 24/7 or out-of-hours support?
No – we only support sites during UK office hours (Mon–Fri, 9 am–5:30pm). This is intentional — we don’t outsource or run a call centre. You’ll deal with the same people each time, who know your site and business.
Need more cover? We offer:
- Proactive Monitoring Add-on: 24/7 automated alerts for outages and issues (we act in office hours).
- Premium Hosting: Includes 24/7 live chat support for hosting-related problems like outages.
Is hosting included?
No, and there is a good reason why. Some WordPress maintenance companies include hosting as part of their maintenance plans, all this means is that your website will end up being hosted on some cheap (and slow) service with 100s of other websites sharing the same server.
We do offer discounts to Sitecare customers who take out additional services with us (see plans above).
Do you provide hosting?
Yes, we can host your website. We host the majority of our sites with WP Engine and are a UK Agency Partner.
Do you provide domains or email?
We don’t sell domains or email accounts. We recommend registering your domain yourself (we’ll guide you). For email, we suggest Google Workspace*. We can help set these up and manage DNS through Cloudflare if needed.
What else does Toast do?
Toast is a full-service agency, so as well as looking after your website, we can help with hosting, SEO, design work, branding, print design, infographics, social media and any creative task you need!
We’re a 16-strong team of creatives that all work in the same studio, so everything is done in-house and many of our clients use us as a marketing and design partner.
What makes Toast different from other WordPress Maintenance companies?
As above – we provide a wide range of additional services.
- If you need content writing or a bit of artwork changing, most other WP Support teams will tell you they don’t do that – we do!
- We are also all based in one studio in Banbury, Oxfordshire – many other providers simply farm-out support requests to poorly paid off-shore freelancers. The 16-strong Toast team are fully employed full-time and part-time staff.
How do I get started?
Just call us on 01295 266644 or complete this form and we’ll get in touch.
The initial steps will be a quick review of your site (free of charge) and then we can advise how we can best help.
Get startedTime used to manually update WordPress, themes, and plugins comes out of this total.
Site Audits are automatic, objective audits of your site that highlight errors and areas for improvement.
Keyword reports enable you to track your site’s performance in the Search Engines – if you are investing in SEO, these reports can save you money.
*All support and response times apply during office hours only: Monday to Friday, 9:00 a.m. – 5:30 p.m. For urgent issues like critical errors or outages, please call us for the fastest response.
** Weekly SEO & Audit Report. You can opt into monthly or weekly reporting add-ons from £10/mo. Proactive Monitoring You can opt into this add-on from £20/month – 24/7 automated monitoring, issues actioned during support hours in line with your SLA.
Premium plugin licences include Gravity Forms, Divi, ACF Pro, 301 Redirects Pro, Wilo Pro (SEO), and WPMU DEV Pro, approx $500/year if purchased.
All prices are EX VAT.
Our Google Reviews
It’s been fantastic that Mark has been a constant contact throughout all the years but then newer members of staff, like Anzonie, have come on board and do a wonderful job for us too.
Their experience showed throughout — their ideas and advice were on point, the process was smooth and professional. They were flexible with changes, accommodating with preferences, and easy to work with.
Super happy with the result.
